FAQ
DELIVERY
DELIVERY VIA CHRONOPOST
- DELIVERY TO A PICKUP POINT (FRANCE - CHRONOPOST) : DELIVERY WITHIN 2 TO 3 WORKING DAYS.
- DELIVERY TO PICKUP POINT (EUROPE - CHRONOPOST) : DELIVERY WITHIN 3 TO 7 WORKING DAYS FOR THE FOLLOWING COUNTRIES: BELGIUM, LUXEMBOURG, NETHERLANDS, GERMANY, SPAIN, PORTUGAL, ITALY.
- DELIVERY TO EUROPE RELAY POINTS (SWITZERLAND - CHRONOPOST) : DELIVERY WITHIN 2 TO 6 WORKING DAYS.
- CHRONOPOST EXPRESS : EXPRESS DELIVERY WITHIN 48 HOURS FOR OVERSEAS DEPARTMENTS AND TERRITORIES AND BETWEEN 2 AND 5 WORKING DAYS FOR THE REST OF THE WORLD.
DELIVERY VIA DPD
- HOME DELIVERY (FRANCE - DPD) : FAST DELIVERY WITHIN 1 TO 2 WORKING DAYS.
NOTE: DELIVERY TIMES MAY VARY DEPENDING ON PUBLIC HOLIDAYS AND BUSY PERIODS.
Delivery is free for orders over €300.
For orders below this amount:
- At a collection point: between €5 and €9 depending on the weight, in France and Europe.
- Home delivery (France): between €9 and €12.
For international orders, fees are calculated automatically during the order confirmation stage.
Yes, you will receive an email with your tracking number as soon as your order is shipped so you can track it in real time.
Once your package has been delivered, a confirmation email will also be sent to you.
Do you ship internationally? Yes, we ship internationally.
RETURNS AND EXCHANGES
Yes, you have 14 days to return any unworn item, with tags, in its original packaging.
At the bottom of the website page, click on ' Refund Policy '.
You will then find a link entitled ' Make an exchange '.
The refund will be processed within 5-7 business days after receipt of your return, to your original payment method.
At the bottom of the website page, click on ' Refund Policy '.
You will then find a link entitled ' Make an exchange '.
Depending on stock availability, you may be able to exchange your item or your size.
SIZES AND FIT
Consult our detailed size guide on each product page. Measure yourself and compare your measurements to our chart for a perfect fit.
Sign up for our newsletter to be notified when we restock, or follow us on Instagram @supraaaw and@triple.sphere . We'll let you know as soon as your size is back in stock.
PAYMENT AND SECURITY
Bank card (Visa, Mastercard), Apple Pay and Shop Pay.
Absolutely! We use SSL encryption and never store your bank details. All payments are secure.
Absolutely! At the bottom of the website page, click on ' refund policy '.
THEN YOU WILL FIND A LINK ENTITLED ' MAKE AN EXCHANGE '.
Depending on stock availability, you may be able to modify your item or size.
PRODUCT MAINTENANCE
Follow the instructions on the product information sheet for optimal storage of your item.
Treat quickly with cold water. For stubborn stains, use a mild stain remover before washing. Avoid hot water, which sets stains.
PRODUCTS AND STOCK
We renew our collection every month or every two months.
Subscribe to our newsletter to be informed in advance and benefit from exclusive access to secure your favorite pieces.
Each of our collections is in limited edition in order to combat mass production and make each piece unique and rare.
To maximize your chances, subscribe to our newsletter for exclusive access, and also follow us on Instagram: @supraaaw and@triple.sphere .
CUSTOMER ACCOUNT
No, you can order as a guest. However, an account allows you to track your orders and enjoy exclusive benefits.
Log in to your account and go to "My Profile" to edit your information and addresses.
CUSTOMER SERVICE
Email : triple sphere.sav@gmail.com
